Merchandise may be refunded or exchanged under the following conditions:

  •     the original receipt must be presented for all refunds or exchanges within 30 days of purchase

  •     the return must be completed using the original method of payment & card

  •     merchandise must be returned intact, unused and in its original packaging.  

  •     all custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale

  •     absolutely no refunds on any pool & spa chemicals 

  •     gift certificates are non-refundable and have no cash value

  •    special orders that are not stocked items will have a re-stocking fee of 20% 

If merchandise was part of a contract, no refund/exchange will be given at the store. You must deal directly with your salesman. 

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