Our Refund Policy
Privacy Policy
Website Terms of Use



   

Our Refund Policy

Merchandise may be refunded or exchanged under the following conditions:



  •     the original receipt must be presented for all refunds or exchanges within 30 days of purchase

  •     the return must be completed using the original method of payment & card

  •     merchandise must be returned intact, unused and in its original packaging.  

  •     all custom orders (ex. liners, spa covers, non-stock items, etc.) and sale items are final sale

  •     absolutely no refunds on any pool & spa chemicals 

  •     gift certificates are non-refundable and have no cash value

If merchandise was part of a contract, no refund/exchange will be given at the store. You must deal directly with your salesman. 





   
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your pool & hot tub experts in London and Stratford 

For over 35 years, swimming pool and hot tub owners in London and Stratford, and surrounding areas in Ontario have known they can count on Custom Pool and Spa for year-round service and pool supplies.

Custom Pool and Spa offers Hot Tub & Swimming Pool sales, service and repairs in London and Stratford locations. We carry a wide range of Pool & Hot tub equipment, parts, chemicals, accessories and supplies.

Our mission is to provide you with high quality products and service at competitive prices. We are your premier Swimming Pool builder.    

Come visit our showrooms!   Ask about our hot tub sale in London and Stratford store locations. 
  pool & spa supplies 

Pool & Hot Tub filters London / Stratford
Pool & Hot Tub pumps London / Stratford
Pool & Hot Tub covers London / Stratford
Pool & Hot Tub chemicals London / Stratford
Pool slides London / Stratford
Pool renovations London / Stratford
Pool liners London / Stratford
and much much more....


other information

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> website terms of use
> our refund policy  
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get in touch 


London Showroom  
775 Wharncliffe Rd S., 
London, Ontario, N6J 2N8
Tel: 1-519-652-7665

Stratford Showroom 
404 Erie St.,  
Stratford, Ontario, N5A 2N4
Tel: 1-519-273-0976





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